There are many reasons on why to record calls.

• Risk Management: For any undisputable transactions or conversations, limit liability by documenting verbal transactions, third party verification
• Regulatory Compliance: Required of many businesses related to Gramm-Leach-Bliley Act, HIPAA,Sarbanes-Oxley Act, etc.
• Corporate Compliance: Verify corporate phoneprotocol
• Employee Productivity: Call tracking and the reduction of personal calls
• Training: Coach employees and verify best practices
• Control Communications: The Recorder vs theRecordee, the Recorder is in the position of strength
• Increase Awareness: Employees conversations changewhen being recorded which is more efficient and bettercustomer satisfaction discretion in the setup